About the private labelling process
Custom Label Info
What are the options for the label design?
We have 3 options for the design of the label:
Option 1:
Retailer supplies label design. Please include a PNG or PDF file of your label design when you order or send them to thecustomcandlecompany@gmail.com
Option 2:
We add your brand name/fonts and colors to our label design
Option 3:
We fully design label
3999 rs one-time design fee will apply
What are the sizes for labels?
Please check the product description for detail on its available label size
Where do I send the label design or logo?
Please include a PNG or PDF file of your label design when you order or send them to thecustomcandleco@gmail.com
What are the options for the label design?
Please include a PNG or PDF file of your label design when you order or send them to thecustomcandleco@gmail.com
Minimum Order Info
What is the minimum order for Private Label or Unlabeled?
With industry's lowest minimum for products, you can start your own home fragrance line for as low as 11 units.
Unlabeled: Minimum Units Per Scent & Vessel: 10 units
Custom Labels: Minimum Units Per Scent & Vessel: 10 units
Total Order Minimum: $150
Can I order under the minimum order quantity (MOQ)?
We aren’t able to go under the minimum order quantities/amount and keep wholesale pricing.
You can, however, order samples without having to meet our MOQ. You can order samples here: https://cstom-candle-demo.myshopify.com/pages/sample
Lead Time
What is the lead time?
Orders will typically ship out between 11 -15 business days. For larger orders, we will reach out to let you know the estimated ship date.
Our lead time does not include the shipping time/transit time.
Need your order sooner? Please email thecustomcandleco@gmial.com before you place your order. Rush fee will apply (30% of total order).
Can I order under the minimum order quantity (MOQ)?
We aren’t able to go under the minimum order quantities/amount and keep wholesale pricing.
You can, however, order samples without having to meet our MOQ. You can order samples here: https:/
Scents
What scents do you have?
We have over 100 scents to choose from. You can see them here:
This list includes scent descriptions and categories (like best sellers, seasons and occasions)
What are the scent descriptions?
We have over 100 scents to choose from. You can see them here:
scent_list (1).docx
This list includes scent descriptions and categories (like best sellers, seasons and occasions)
Can you make Custom Scents? What is the process?
For custom scents, it's really flexible. Typically, we make a replica scent of something you had in mind or make a blend of scents that you would like.
Please email us at thecustomcandleco@gmail.com with the scent that you would like us to make for you.
Costs will vary depending on the ingredients needed
Shipping + Pick Up
What is the cost of shipping?
Shipping costs depend on where the order will be shipped, shipping method, what vessels and how many. The best way to confirm shipping costs is add everything you would like to order to the cart and begin the checkout process.
Can I pick up my order?
Yes, you can pick up your order. Please email us when you order that you would like to pick up your order at our Richardson workshop.
We will refund the shipping cost and send over our address promptly.
Our email is thecustomcandlecompany@gmail.com
My package was returned to the sender. Can you ship it back to me?
Yes, absolutely! Please send us an email at thecustomcandlecompany@gmail.com with your order number and confirm the address it should go to. We will ship it once we get it and send an invoice over for the shipping.
Samples
Can I get samples?
Yes! You can order samples here:https://custom-candle-demo.myshopify.com/pages/sample
*Samples do not come with labels*
Can I come to your workshop to smell your scents?
While we wish we could have visitors to our workshop, due to space limitations, we aren’t able to.
To sample scents, please order here: https://custom-candle-demo.myshopify.com/pages/sample
My package was returned to the sender. Can you ship it back to me?
Yes, absolutely! Please send us an email at thecustomcandlecompany@gmail.com with your order number and confirm the address it should go to. We will ship it once we get it and send an invoice over for the shipping.
Custom Vessels + Custom Scents
Can candles be made in Custom Vessels?
We can make candles in almost ANY vessel. Please send us an email with the following info and we will give you a quote as soon as possible.
INFO NEEDED:
Dimensions (height and width)
Estimated amount of wax in the vessel (in oz):
Quantity per scent estimate:
Please email the info above to thecustomcandlecompany@gmail.com
Candle Modifications
Can you add crystals or other toppings to the candles?
We can add crystals ourselves but we have had some of our retailers add them once they receive them. I believe they use a heat gun for a bit to melt a small amount of wax before placing the crystal in and letting it cool.
Can you use a different type of wax (like coconut, beeswax or paraffin)?
We are not able to change the wax to a different kind. We only provide our candles in soywax
Can the wax be dyed or colored?
We are not able to dye the wax of the candles.
Bulk Order
Do you have bulk discounts for private labels?
Yes absolutely, we do our prices consistently reduces when it is ordered in bulk
About Brand
What customization options do you offer?
customer can choose, sent colour of the container and add personalised labels
Are your candles eco-friendly?
Yes, we use sustainable waxes and recyclable packaging.
How long do your candles burn?
They typically last anywhere from 40 to 60 hours, depending on the size.
Can I order in bulk for events?
Absolutely, we cater to weddings, corporate events, and more with special packages.
What makes your candles different from others on the market?
Our focus is on high-quality, personalized experiences with an emphasis on eco-conscious
Can I drop-ship the candles to my clients or employees?
Yes! We can send out individual candles to your recipient list - we charge you the actual shipping costs for each package and you'll just need to provide us with the recipient's address info.
About Product
What wax do you use in your candles?
We use sustainable soy wax for a clean and eco-friendly burn.
Can customers select their own scents?
Absolutely, we offer a range of scents for you to personalize your candle.
How long does it take to create a custom candle?
Custom candles are ready within a week.
Are your candles cruelty-free?
Yes, all our candles are cruelty-free and vegan.
Do you offer gift wrapping services?
Yes, definitely when clicked yes for Gift wrap while selecting the product we adding Gifting wrap
Can I reorder my custom candle in the future?
Yes, we save your design for easy reordering.
Are there any scents not recommended for certain rooms?
We recommend lighter scents for smaller spaces to avoid overwhelming the room.
How do I care for my candle to ensure it lasts?
Follow our provided care instructions for optimal candle performance.
Do you offer candle-making workshops?
We're planning workshops—stay tuned for updates!
Do You offer customization packaging to make your gift extra special?
Yes, we offer packaging customization to make your gift extra special.